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Hawthorne takes place at Richmond Trinity Hospital in Richmond, VA, where the strong-but-caring director of nursing, Christina Hawthorne (Pinkett Smith), continuously fights battles she often knows she won't win. Whether treating the homeless woman in front of the hospital like a human being or trying to talk a suicidal cancer patient off the ledge, Christina must challenge hospital administrators, heartless doctors, apathetic colleagues and a system that sometimes forgets it's there to serve the sick. Recently widowed and the mother of a smart, willful teenager, Christina juggles her career with her equally important role as a single parent. Between the two, she barely has time for herself and has difficulty keeping things together. But she knows she has to and can't give up on anyone. That's what her passion requires; it's what it takes to be a hero.